SHIPPING + RETURNS

For all Customer Service email : Support@saintalexanderclo.com

Do you ship internationally? If so, which countries do you ship to?

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Us to provide the best possible user experience to our international customers.
Please select the country switcher dropdown to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Are duties and taxes included at checkout?

Duties and taxes are calculated based on the items ordered, shipment destination, and the value
of the purchase.
If duties and taxes are charged at checkout, they will appear as a separate line item. If they are
already included in the product price, there will be a note at checkout clarifying. Some countries
require duties and taxes to be paid upon delivery and they will be the customer’s
responsibility. It will be noted at checkout for full transparency before you order.

Shipping

Note : This does not include black friday or pre order timelines 

Excluding launch days, all orders placed before 2pm will be dispatched the same working day. Once dispatched your order should arrive within the approximate timescales:

Canada: 2-4 Business Days

USA: 1-3 Business Days 

UK: 3-5 Business Days 

Other EU Locations: 3-5 Business Days 

No taxes on delivery

We are NOT responsible for any parcels claimed to be lost or stolen if marked DELIVERED by the carrier company. 

Sale items times can vary due to exceeding demand can ship 7- 14 business days to ship.

Pre-Orders

If a product is a pre-order it'll be clarified in the item details. Pre-Orders will be shipped within 40-50 Days of when the order has been submitted. 

Returns Policy 

We will gladly accept returns for store credit, exchange of size, or exchange of items. Please ensure your return meets the below requirements:

Store Credit & Exchanges:
We happily accept returns for store credit or exchanges within 5 days of receiving your order, provided items are in original condition — unworn, unwashed, with all tags attached and accompanied by the original packaging (where applicable).

Refunds:
We do not offer refunds for change of mind, incorrect sizing, or unwanted items.
Refunds will only be issued if:

• The item is faulty, or
• You have received the wrong item.

If either of these apply, please reach out to our customer support team with your order number and clear photos so we organize you an exchange, credit, or refund once approved.

We do not offer free returns. Meaning any return request, postage for the parcel to be returned will be paid by the customer. Return requests can only be accepted if request occurs within 3 days of when it was received. No request is guaranteed to be accepted Varies on product availability and type. 

To return/exchange an item it must be in the original condition it was sent in (Dust bags, Tags, and unworn). If the garment is received and perceived otherwise we will deny the return request and send it back to you. 

All returns take up to 10 days to process the request and confirm the items are in commercially accepted condition

The refunded amount will not include the initial shipping value you paid, as its money already spent to get the parcel to you. The Shipment fee on your parcel will not be refunded.

BLACK FRIDAY/CLEARANCE ITEMS ARE FINAL SALE*

Exchanges

If an exchange is needed you have 3 days from when the item was received to request an exchange. Postage fee to get the item back to us will be paid by the customer and will not be refunded.  

To exchange an item it must be in the original condition it was sent in (Dust bags, Tags, and unworn). If the garment is received and perceived otherwise we will deny the return request and send it back to you. 

All Orders are subject to cancellation if we are unable to ship or delivered to the specified region. In this case your order will be refunded to the original payment